Privacy Policy

Last Updated: March 29, 2026

Relax Body ("we", "us", or "our") operates the Relax Body mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App, which provides delivery management, appointment scheduling, and real-time tracking services in Saudi Arabia.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Location Data

1.1 Foreground Location

When the App is open and in use, we collect your precise location (GPS coordinates) to:

• Connect you with nearby delivery drivers
• Show real-time delivery tracking on the map
• Match specialists with customer appointments based on proximity
• Display your current position for order management

1.2 Background Location

For users with Driver or Specialist roles, the App collects location data even when the App is closed or not in use. This is necessary to:

• Provide continuous delivery tracking so managers and customers can monitor active deliveries
• Enable accurate driver matching and assignment for incoming orders
• Record delivery routes and appointment visit logs

Background location is collected at intervals of approximately every 5 minutes, with a minimum movement threshold of 500 meters. A persistent notification is displayed on Android devices whenever background location tracking is active.

1.3 Location Data Details

Data Point	Purpose
Latitude & Longitude	Real-time position tracking and delivery route mapping
GPS Accuracy	Ensuring reliable location data quality
Timestamp	Recording when location updates occur

Location data is transmitted to our servers and stored in our database. You can disable location tracking by turning off location permissions in your device settings, though this may limit the App's functionality for Driver and Specialist roles.

2. Other Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Full name
• Email address
• Phone number
• Job role (Driver, Specialist, or Manager)
• Vehicle type and license number (for Drivers)
• Profile picture

2.2 Camera and Photo Data

The App accesses your device camera and photo library for the following purposes:

• Work session check-in/check-out: Drivers and Specialists are required to take a selfie photo when starting and ending their work shifts for attendance verification
• Customer location photos: Photos may be taken at delivery or appointment locations for service documentation
• Profile pictures: You may upload or capture a profile photo from your camera or photo library

Photos are uploaded to our cloud storage provider (Cloudinary) and linked to your account and relevant orders or appointments.

2.3 Biometric Data

The App supports biometric authentication (fingerprint and Face ID) as an optional login method. Biometric data is processed entirely on your device using your device's built-in security features. We do not collect, store, or transmit your biometric data to our servers. Only your preference for enabling biometric login is stored locally on your device.

2.4 Push Notification Data

We collect your device's push notification token to send you:

• New order and appointment notifications
• Order status updates
• Work-related alerts and reminders

2.5 Usage and Device Data

We automatically collect:

• Device type and operating system version
• App version
• IP address
• Usage patterns and access timestamps
• Crash reports and performance data

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the App's delivery and appointment services
• Track and display real-time delivery and specialist locations
• Assign orders and appointments based on proximity and availability
• Verify work attendance through photo check-in/check-out
• Manage user accounts and authenticate users
• Send push notifications about orders, appointments, and updates
• Improve the App's performance and user experience
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Service Providers: Cloud hosting, image storage (Cloudinary), and backend infrastructure providers that help us operate the App
• Business Operations (Odoo ERP): Your work-related data is synced with our enterprise resource planning system for order and employee management
• Within Your Organization: Managers can view Driver and Specialist locations, work status, and order/appointment details as part of normal business operations
• Legal Requirements: When required by law, regulation, or legal process

We do not sell your personal information to third parties.

5. Data Storage and Security

Your data is stored and processed as follows:

• Authentication tokens are stored securely on your device using encrypted storage
• Location and profile data are stored on our secure servers
• Photos are stored on Cloudinary's cloud infrastructure
• Biometric data never leaves your device

We implement appropriate technical and organizational security measures to protect your information. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

• Account data: Retained for up to 24 months after account closure
• Location data: Retained for the duration of your active employment/use, and up to 12 months after account deactivation for operational records
• Photos: Retained for up to 24 months for work verification records
• Usage data: Retained for up to 24 months

We may retain data longer if required by applicable law or legal obligations.

7. Your Rights and Choices

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Delete your account and associated data through the App settings or by contacting us
• Disable location tracking through your device's location permission settings
• Disable push notifications through your device's notification settings
• Revoke camera access through your device's permission settings

Please note that disabling certain permissions may affect the App's functionality, particularly for Driver and Specialist roles that require location and camera access.

8. Children's Privacy

Our App is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us